User Satisfaction Evaluation of the Academic Information System at AMIK Medicom Campus Using the EUCS Method

Abstract

Academic Information Systems play a crucial role in supporting students by providing access to various academic services and information. At AMIK Medicom, the Learning Management System (LMS) serves as the primary platform for accessing academic services, including tuition payment information, grades, attendance records, academic advising, and course-related announcements. To ensure that the system effectively meets users' needs and expectations, a comprehensive evaluation of its performance is required. One widely adopted approach for assessing user satisfaction is the End-User Computing Satisfaction (EUCS) method, which evaluates users' satisfaction by comparing their expectations with the actual performance of the system. The findings indicate that the system quality dimensions, namely content, format, accuracy, timeliness, and ease of use, collectively explain 84.7% of user satisfaction. These results suggest that students are generally highly satisfied with the quality of the LMS implemented at AMIK Medicom. Furthermore, the results of the partial (t-test) analysis reveal that ease of use does not have a statistically significant effect on user satisfaction. In contrast, the dimensions of content, format, accuracy, and timeliness have a significant positive influence on students' satisfaction with the academic information system.